FAQ
Products & Stock
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What products do you sell?
We sell Christian related wall posters, with our without the frame. Our products are limited edition & limited quantity, meaning that, the same design won't be available for purchase again after is sold out and the quantity of products available is limited.
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How often the launches are made?
Our droppings are made every 7-10 days. Always announced a few days earlier by email and social media, so make sure you subscribe and follow us.
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Why do you sell only by launches?
Since I single hand this business from design creation to shipping, and also it is still in the very beginning, I couldn’t compromise to have a huge stock for now. I wanna make sure I can give the best customer service, product & shipping to every customer, so for now we only have limited edition launches.
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Are the collections coming back after sold out?
All collections are limited edition & limited quantity. So the same collection might come back in the future, but most likely no. Our bestsellers will come back eventually, but is not guaranteed, so please stay tuned so you won’t miss them.
Orders
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Can I cancel my order?
Once you have placed an order with us, our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to cancel your order.
If you need to return or exchange them, you are welcome to send them back to us using our return service.
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What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.
If you find that you have entered the incorrect address, please contact us with your order details and your correct address information. We will try to help you as much as we can!
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Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us.
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What should I do if my order is missing?
If your order is missing please make sure the address is correct and make sure to wait 7 days after the original estimated time delivery. We will only send a replacement if the missing package is due to our fault. In case of wrong address information due to customer misspelling or carrier faulty, we will try our best to assist the best way we can.
Return & Exchange Policy
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How do I request a return or exchange?
Simply contact our team in our chat and we will send you the instructions. Make sure to read our policy before hand to see if your order qualify.
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When can I make a return or exchange?
Returns are allowed due to defective item or if the customer placed a wrong order.
- Items must be unopened & unused.
- Items must still be in their original packaging with all tags attached.
- Items must not be damaged or show signs of wear.
- You must have a receipt or other proof of purchase.
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How long after purchasing can I request a refund/exchange?
We will be happy to return or exchange the product within 15 days after purchase.
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Is there any difference when requesting a refund or an exchange?
Yes. Returns due to defected items, are free and allows you to pick between a full refund, exchange or store credit. Returns due to wrong order will be charged $4,90 return fee or $9,90 exchange fee. Store credit is also available in this case.
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Do I need to pay a return/exchange fee?
Returns cost $4,90 which will be deducted from your return total, in case of an exchange, a $9,90 fee will be applied. However, if the return is due to defective item, this fee will be wavered once the item has been checked. For all faulty items please contact our customer service team on zeraartshop@gmail.com so we can provide an authorization code. Defective items due to carrier faulty will not be exchanged or returned, but we will make sure to assist the best way we can during the process.
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How long it takes to process a return/refund?
The process for a refund take from 1-3 business days after the item is received. It might take longer to appear on your original payment method, depending of the institution or bank.
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How do I proceed after my return/exchange request is approved?
To return a product, send the product back using the label provided by us, along with the code provided. We will send a confirmation email once we have received your returned item(s). For customer support or additional questions, you can contact us at zeraartshop@gmail.com
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Attention
Items on sale or with discount code are not eligible for return or exchange.